Alert Level Updates

 

With Auckland moving to Alert Level 3 tomorrow (12th August) - We will be at this level for a minimum of 3 days. Air Auckland will be shut during this time and hopefully back up running soon. Please keep safe, wash those hands and we will see you up in the air again shortly.

If you are due to travel to/from Auckland and wish to change your travel plans, you have a number of options available including an alternative flight in the next 14 days or a credit voucher. We may need to cancel some flights due to the Alert Level 2 & 3 restrictions. Where a flight is cancelled, customers will be contacted directly with available options, which depending on the circumstances may include additional options. We're sorry for any inconvenience caused. Please note, face masks are compulsory on all flights. We're updating our website with the most up-to-date information. Please check the Flight Status page for the latest flight information. Flights are operating today, Wednesday 12th August with additional capacity and some changes. Please check the website for the latest update.

Who can travel during Alert Level 3 (Auckland). You're allowed to travel if: 

• You need to get home (e.g. you ordinarily live in Auckland and need to get back from another region of New Zealand, or you need to leave Auckland to get to your home in another region)
• You are travelling to provide an essential service or business
• You are transiting Auckland Airport to leave the country, or to go to another domestic destination. If transiting through Auckland Airport you should not leave the airport precinct.
• You are travelling to give effect to a Court Order.
• For travel between all other regions excluding Auckland, you can travel, but do it in a safe way and remember to keep a record of your journey.
• Scheduled flights connecting Auckland with Whanganui, Whakatane and the Kapiti Coast have been cancelled for Thursday and Friday this week only.

All other services after midnight Friday will continue as scheduled unless restrictions on travel are extended by the government. Our team are in the process of contacting customers to assist with travel changes. If you need to change your flight or contact us, please email us via nzreservations@airchathams.co.nz. As you can imagine, our call centre has been inundated with a higher than expected call volume, so we appreciate your patience and your kindness. We appreciate your support during this difficult time. 

Due to the announce changes in COVID Alert Levels by the New Zealand Government there is some important information for Barrier Air passengers.

• Our phones are very busy. We ask that if you are not travelling within the next 24 hours that you email any flight change requests to reservations@barrierair.kiwi
• For urgent bookings for travel home please email reservations@barrierair.kiwi with your request.
• Please include ‘URGENT TRAVEL HOME’ in the subject line. Our team will be in touch as soon as possible to discuss your options.
• Our Team will be contacting all affected passengers as soon as possible to reschedule flights and process change requests.
• We have masks and hand sanitizer available at all checkin facilities.
• Our aircraft are sanitised between each flight.
• We ask all passengers to maintain social distancing in accordance with Ministry of Health guidelines.
• Freight flights to Great Barrier Island will continue. We will provide an updated schedule as soon as possible.
• The Barrier Air Team are a hard working and caring bunch. We promise that we are doing everything we can to look after our passengers and thank you in advance for your patience and support in the coming days!

Following the Governments announcement on 11 August 2020 we wish to advise passengers that our flights are continuing to operate in alert level two. As this an ongoing situation we are closely following all updates from the Ministry of Health and will act accordingly. If you require further information please email: info@originair.nz or phone our call centre on 0800 380 380.

COVID-19 UPDATE | As of midday tomorrow (Wednesday 12 August), Auckland will move to Alert Level 3. The rest of New Zealand will move to Alert Level 2. Sounds Air does not operate in Auckland and therefore we will be updating our operating procedures to reflect AL2 requirements across all of our scheduled flights. This includes:

💺 Single-aisle seating on all flights to maintain social distancing.

🧼 Thorough cleaning and sanitisation between flights will continue.

👥 Hand sanitiser available and social distancing encouraged during boarding and disembarking.

📸 ID/proof of contact details required to enable contact tracing if necessary.

😷 Facemasks optional.

Our operations team are managing individual flight seating capacity to reflect AL2 requirements and our reservations team will be in touch with alternative options in the event your flight has been disrupted. Assume your flight is going ahead as scheduled if you haven’t heard from a Sounds Air representative. Important: If you are feeling unwell, we ask that you please do not travel. If you have any questions or concerns, please send us an email at info@soundsair.com or message us here.

While the Auckland region is under Level 3 Sunair will not be able to operate flights to and from Great Barrier Island. We hope to resume this service once the Level 3 restrictions have been lifted. All other services are carrying on as normal. Our cleaning schedules have been increased and we may require face masks to be worn above some of our flights with bigger passenger loads. Auckland Airport is only open to essential travel. If this is not you but you are needing to travel to a location that usually transits Auckland (such as Hamilton or Whangarei and further North) give us a call, we can help! 0800 786 247