26 January 2015

Processes vs Common Sense

Passengers were ordered off a flight to Melbourne after a tradesman left a screwdriver in Christchurch Airport's departure terminal. The passengers, who were boarding when the error was noticed on Saturday afternoon, were sent through security screening checks again. An airport spokewoman said the contractor regularly did maintenance around the terminal, sometimes after hours. When he realised he had misplaced a screwdriver, he "followed the correct processes, which resulted in our standard security processes being initiated", she said. Passengers were taken off the Virgin Airlines flight and sent through the screening process again. The 4pm flight was delayed by one hour and nine minutes. "The passengers were informed we had a security incident and were very understanding," the spokeswoman said. The screwdriver was found in the terminal.

What would common sense say?

No comments:

Post a Comment